Peak SupportRemote
Customer Service Associate (Project Management Experience) | NCR/Manila
United States of America
Full Time
1 hour ago
Visa Sponsor
Key skills
Customer service experienceProject managementMicrosoft Office proficiencyAnalytical thinkingEmpathyPatienceProject ManagementCommunication
About this role
Peak Support is looking for talented Customer Service Associates to join their team. The role involves delivering exceptional customer service and managing client inquiries across various platforms while adapting to a fast-paced environment.
Responsibilities:
- Deliver exceptional customer service to clients
- Manage inquiries via email, chat, phone, and other platforms
- Work independently and reliably with minimal supervision
- Complete all required initial training
- Adapt to evolving procedures and processes
- Convey technical concepts to non-technical audiences effectively
- Handle customer inquiries and concerns with empathy and patience
Requirements:
- Proven experience in customer service with direct client-facing and project management, preferably in a BPO setting
- Strong oral and written communication skills
- Versatility in managing inquiries via email, chat, phone, and other platforms
- Adaptability and ability to thrive in fast-paced environments
- Flexibility to work in voice, non-voice, or blended programs
- Proficiency in Microsoft Office applications, with at least average skills in MS Excel
- High attention to detail and strong organizational skills
- Analytical thinking and problem-solving abilities, with some technical aptitude
- Ability to work independently and reliably with minimal supervision
- Commitment to completing all required initial training
- Willingness to work on shifting schedules, including weekends and holidays
- 1–2 years of customer service experience is required
- Exceptional attention to detail and accuracy
- Ability to perform repetitive tasks while maintaining focus and consistency
- Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
- Adaptability to evolving procedures and processes
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
- Empathy and patience in handling customer inquiries and concerns