Working Student – Inside Sales

Role Overview

• You guide new customers (restaurants, cafés, bars) by phone through their first steps with our app and help them get started on the kollex platform.
• You assist with the setup and integration of our solution, ensuring customers can use our features quickly and easily.
• You explain features, workflows and processes so that our users have a smooth start with kollex.
• You answer questions and support customers with any challenges that may arise during onboarding.
• You work closely with our Customer Service team to ensure high customer satisfaction and a positive user experience.
• You document the onboarding process and customer interactions in our CRM and back-office system.
• You contribute to a positive customer journey for new users through proactive communication.

Requirements

• You are friendly and communicative and comfortable interacting with customers, including over the phone.
• Previous experience in customer service, customer onboarding or a similar role is an advantage but not required — you will receive comprehensive training from our team.
• You work independently, in a structured manner and reliably.
• You are a team player with a high level of self-motivation.
• You have good written and spoken German skills.
• You are interested in the hospitality industry and want to understand the needs of restaurants, cafés and bars.

Benefits

• An agile, international team with short decision-making processes and the backing of leading industry partners, with long-term secured financing
• A team that values feedback and supports continuous development
• Work from Anywhere
• work up to 6 weeks per year from anywhere in the world
• Company pension scheme with a 30% employer contribution
• A €50 flexible voucher to customize your benefits package
• A hybrid working model combining on-site days and remote work, giving you flexibility
• Regular team lunches and team and company events