You guide new customers (restaurants, cafés, bars) by phone through their first steps with our app and help them get started on the kollex platform.
You assist with the setup and integration of our solution, ensuring customers can use our features quickly and easily.
You explain features, workflows and processes so that our users have a smooth start with kollex.
You answer questions and support customers with any challenges that may arise during onboarding.
You work closely with our Customer Service team to ensure high customer satisfaction and a positive user experience.
You document the onboarding process and customer interactions in our CRM and back-office system.
You contribute to a positive customer journey for new users through proactive communication.
Requirements
You are friendly and communicative and comfortable interacting with customers, including over the phone.
Previous experience in customer service, customer onboarding or a similar role is an advantage but not required — you will receive comprehensive training from our team.
You work independently, in a structured manner and reliably.
You are a team player with a high level of self-motivation.
You have good written and spoken German skills.
You are interested in the hospitality industry and want to understand the needs of restaurants, cafés and bars.
Benefits
An agile, international team with short decision-making processes and the backing of leading industry partners, with long-term secured financing
A team that values feedback and supports continuous development
Work from Anywhere
work up to 6 weeks per year from anywhere in the world
Company pension scheme with a 30% employer contribution
A €50 flexible voucher to customize your benefits package
A hybrid working model combining on-site days and remote work, giving you flexibility