First
and second-level support for our ERP software focusing on financial accounting as well as payroll
Analyze, classify and process support requests in the ticketing system
Diagnose issues and provide solutions by phone, e-mail and remote access
Plan, prepare, execute and test software updates and new program releases
Document support cases, solutions and processes
Conduct end-user training
Support ERP implementations, updates and subprojects
Close collaboration with development, consulting and internal specialist departments

Completed commercial training (e.g., accounting clerk, tax clerk) or equivalent qualification
Several years of professional experience in financial accounting advantageous
Good knowledge of commercial processes (accounts receivable, accounts payable, general ledger, payroll)
Experience in IT support, user support or ERP environment desirable
Proficient with MS Office, especially Excel
Experience with CRM or ticketing systems
Basic SQL knowledge (Microsoft SQL Server and/or Oracle) advantageous
Excellent German language skills, written and spoken
Service
and customer-oriented working style
Analytical thinking and structured problem-solving
Independence, sense of responsibility and ability to work in a team
Strong communication skills when interacting with end users
Willingness to develop professionally and technically

Flexibility regarding working hours/location to shape your work–life balance
Mentoring program and individual onboarding plan for new employees
Training opportunities for professional/personal development
Exciting work environment with diverse tasks within a committed team
Very good working atmosphere with pleasant colleagues
Company and team events, fitness facilities in the main building
Ergonomic workstations (adjustable desks, work standing or sitting) with modern equipment
Central location with good transport links
Pro-rated capital-forming benefits (from the 1st month of employment)
Flat hierarchies and short decision-making paths / informal culture (use of first names)
Family-like working environment
Device leasing (e.g., smartphone or iPad) and bike leasing
Company benefit scheme (health and disability coverage)
Company parking / bicycle parking spaces
Vacation/Christmas bonus
Bonus schemes
Table football / fruit baskets / cafeteria (without meals)

Support Specialist, Finance

Key skills