Key skills
CommunicationCustomer Success
About this role
Role Overview
- Support the Central Operations team with daily operational tasks
- Act as the first point of contact for our restaurant partners and customers, assisting them in resolving any type of issue
- Build strong relationships with our customers and restaurant partners
- Support the efficient management of inbound communication channels
- Assist in collaborating with cross-functional teams to improve our operational processes
- Participate in brainstorming sessions to enhance Central Operations processes
- Work in shifts, primarily evenings and weekends
Requirements
- Fluency in German and English
- A structured mindset and strong problem-solving skills
- Excellent communication skills
- Initial professional experience in Customer Support / Customer Success
- Interest in Food-Tech and startups
Benefits
- Fair compensation and shares in LANCH (for permanent employees)
- Team offsites every 16 weeks to connect face-to-face and strengthen our relationships
- Full autonomy at every level