Take a key leadership role in building and scaling our entire after-sales business
Develop a future-focused service and aftersales strategy, from vision to operational implementation
Grow our service business into a sustainable profit center and leverage digitalization and AI tools to increase efficiency and customer satisfaction
Identify and unlock new growth opportunities in service, maintenance, and aftersales
Report regularly to the C-level on business development and performance metrics
Define and further develop attractive service and maintenance products
Design scalable service packages, maintenance contracts, and aftersales offerings
Work closely with the Service Product team on digital tools, platforms, and systems
Ensure the successful and consistent rollout of our service products across multiple markets

Several years of leadership experience as well as solid experience in building and evolving service or maintenance businesses
Proven track record in scaling aftersales or service organizations
Experience leading cross-functional teams and collaborating with international organizational units
Deep understanding of service products, maintenance models, and aftersales business models
Experience building or managing service organizations as profit centers
Strong strategic mindset combined with high execution capability
Passion for building organizations, developing teams, and driving sustainable growth
Business-fluent English

Flexible working hours
High degree of autonomy and the opportunity to take ownership of your own initiatives
Flat hierarchies with significant development potential
Sports offers with EGYM-Wellpass

VP Service & Aftersales

Key skills