Administer and optimize CRM and enterprise applications.
Manage roles, permissions, security settings, workflows, and automation.
Configure and customize platforms using declarative tools and development where needed.
Oversee releases, upgrades, and adoption of new features.
Maintain data quality and governance standards.
Partner with business units to improve processes and system usage.
Support and develop API integrations and data flows.
Build reports, dashboards, automation, and proof‑of‑concept solutions.
Evaluate platform capabilities, including AI tools like Salesforce Einstein.
Document system architecture and provide advanced user support and training.

Bachelor’s degree in IT, Computer Science, Information Systems, Business, or equivalent experience.
5+ years administering enterprise applications (CRM/ERP).
Hands-on Salesforce administration experience.
Experience with API integrations and data synchronization.
Strong understanding of security, governance, and reporting.

Enterprise System Administrator

Key skills