Key skills
Linux
About this role
Role Overview
- As a Support Engineer, you are the primary technical point of contact for our customers
- You handle support requests in a structured way, prioritize them, and provide solution-oriented responses
- You analyze issues in Linux or Linux-like environments
- You assist with user management, authentication, and basic networking
- You explain technical matters clearly and patiently
- You work closely with DevOps and development teams
- You document solutions, workarounds, and common error patterns in the ticketing system
- You keep your knowledge of our products and platforms up to date
Requirements
- Basic technical knowledge of IT systems
- Experience working with Linux or Linux-like systems
- Some experience with container technologies or web-based applications
- Experience in technical customer support or an IT helpdesk
- Good understanding of typical components of modern workplace IT solutions
- Fluent German language skills, both written and spoken
- Willingness to participate in on-call rotations
Tech Stack
- Linux
Benefits
- Remote-first work model
- Flexible working hours with personal responsibility
- Exciting projects instead of routine tickets
- Training, certifications & knowledge sharing
- Modern equipment & work environment
- Attractive overall package
- Transparent feedback culture & career development
- Health, leisure & safety
- Team culture & shared experiences