Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner.
Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration.
Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality.
Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients.
Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs.
Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies.
Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations.
Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
A Master’s degree is a plus.
Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains.
Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc.

AI Technology Support Engineer – Analyst

Key skills