Key skills
CloudSanityCommunication
About this role
Role Overview
- Act as the primary technical liaison between customers and other departments to resolve application issues
- Execute application sanity tests to ensure application health
- Partner with technical teams to perform application patches and upgrades
- Lead support case resolution efforts for prescribed customer cases
- Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues
Requirements
- BA/BS degree in CS or technical degrees; equivalent work experience will also be considered
- 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications
- Strong understanding of highly complex technical implementations which may include relational databases, networking, server set-up, single sign on and system administration
- Excellent verbal and written communication skills.
Tech Stack
- Cloud
Benefits
- Technical assistance and remote troubleshooting support as part of a global 24/7 support organization
- Flexibility to perform on-call (after hours) shifts
- Develop, document, mentor, and train others in support procedures