About this role

Act as the primary technical liaison between customers and other departments to resolve application issues.
Execute application sanity tests to ensure application health.
Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization.
Partner with other technical teams to perform application patches and upgrades.
Develop, document, mentor, and train others in support procedures for application-related triage and problem solving.

BA/BS degree in CS or technical degrees; equivalent work experience will also be considered.
4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications.
Strong understanding of highly complex technical implementations which may include relational databases, networking, server set-up, single sign on and system administration.
Excellent verbal and written communication skills.
Proven problem solver who loves tackling difficult challenges and quickly arrive at the best solution.

Application Support Engineer I

Key skills