Act as a trusted advisor to customers, drive value creation and long-term retention, and identify risks early
Maintain and expand customer relationships at various levels (from executive management to operational teams)
Support customers in their digital transformation, including change management and the establishment of Centers of Excellence
Conduct quarterly reviews and identify opportunities for improvement and growth
Apply product knowledge to help customers derive maximum value from our solutions
Collaborate with our Customer Success team to respond to customer support inquiries
Regularly monitor key metrics to identify potential risks early and take proactive measures to mitigate them before contract renewal
Identify upselling and expansion opportunities
Represent the customer's voice and share customer feedback and insights to drive product and service improvements

Solution-oriented individual with experience managing strategic customer relationships
Proven experience in strategic relationship management at the executive level
Ability to translate complex technologies into business value
Experience managing complex projects and key accounts
Excellent communication skills and leadership capability
Effective collaboration within cross-functional teams
Ideally, experience in the HR or staffing services industry
Willingness to travel as needed
Fluent in German and English

Work in an empathetic and appreciative team environment
Opportunity to apply your expertise and strengths, with opportunities for further qualification and professional development
Start with a structured onboarding and learn on the job through training and informal learning formats (e.g., zvoove Garage) within interdisciplinary and international teams
Participate in the benefits of our hybrid work concept, including office, home office, and mobile work
Modern tech stack and agile ways of working are standard

Customer Success Manager

Key skills