Responsible for strategic Customer Operations projects – from the strategy roadmap to go-live.
Independently develop, design and implement business models.
Negotiate with wholesale partners to align processes and define and specify contract components.
Design efficient end-to-end processes (fulfillment, order-to-activate, service processes).
Implement solutions for process automation.
Support the operational responsibility for the service platforms.
Prepare SWOT, potential and gap analyses to identify success factors.

Several years of professional experience managing complex projects
University degree in communications engineering, electrical engineering, industrial engineering, business administration, or a comparable qualification
Solid knowledge of telecommunications engineering, FTTx technology, service platforms, and in-depth process knowledge in Fiber Order Management/Fulfillment and Service Management
Strong customer
and quality-oriented mindset combined with a structured working style
Confident presence and persuasive team and communication skills
Open mindset with the ability to quickly and thoroughly familiarize yourself with new topics and structures
Team player in a multicultural environment
Fluent German and good English skills

Coverage of costs for a high-performance internet connection of up to €50 net per month
Digital meal allowance of up to €112.50 net per month, valid wherever you are eating
Flexible working hours and the option to work from home anywhere within Germany at any time, and up to 25 days per year from other European countries
Monthly €40 discount on your mobile or landline bill through our partner Vodafone
30 days of vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 additional unpaid leave days on top
Subsidy for bike leasing via EURORAD for environmentally friendly commuting, plus support for your Urban Sports Club membership through cooperation with awo lifebalance
An additional 5% of your annual base salary for your pension provision, with the flexibility to decide how to use this extra for your future
3 months continued salary payment in case of illness, as well as coverage in the event of disability and death

Senior Project Manager – Fulfillment

Key skills