Case Manager II

Role Overview

• Answer all incoming referrals and potential client calls
• Determine client eligibility for Athena services via phone or in person
• Tracks and monitors client progress by overseeing weekly follow-up until transition is successfully made to clinicians
• Verify Medicaid insurance eligibility through EPACES
• Schedule Intake appointments in EHR system
• Check in with clients prior to the first therapeutic session to ensure they are confirmed and have all necessary equipment in order to connect with the Clinician and answer any questions that may arise
• Confirm clients on caseload have successfully attended their first session
• Follow up with clients after intake appointments to ensure an initial appointment is made with the assigned Clinician
• Assist Case Manager Supervisor with incoming Clinician support when needed
• Collaborate with referral agencies and provide an update on referral status when needed
• Maintain data for incoming clients and collaborate with leadership staff, direct supervisor and other colleagues in a professional manner
• Maintain a high level of confidentiality in respect to all client information and internal documentations
• Utilize the agency's electronic health record system to ensure proper and timely completion of documentation and accurate client information
• Manage caseloads as follows: Full-time Case Manager 2 (CMII): 150–200 clients maximum, Part-time CMII: 75–100 clients
• Conduct follow-up actions the day after initial contact
• Perform other duties as assigned by the Supervisor

Requirements

• Completed High School Diploma or Associate's Degree or higher
• 1-3 years of relevant professional experience
• Bilingual in English and Spanish required
• Superior interpersonal skills and ability to work extremely well as part of a team.
• Ability to work well under pressure and manage sensitive or controversial clients with tact, kindness, and professionalism.
• Must be passionate about working with underserved communities and possess a high level of engagement, communication, and interpersonal skills

Benefits

• Competitive compensation plan
• Amazing benefits to our staff