Senior Vice President, Operations

Role Overview

• Own the performance and P&L of core operational functions: scheduling and call center operations, revenue cycle management (RCM), interoperability and report delivery, and post-scan fulfillment
• Oversee onshore teams and offshore BPO partners, manage critical radiology vendor relationships, and drive the transition toward an AI-augmented operating model
• Continue operations cost structure transformation while scaling capacity to support rapid volume growth
• Build and implement workforce management systems to effectively schedule and manage a multi-state, dynamic, distributed workforce across onshore and offshore teams
• Operate fluently within a complex healthcare regulatory environment
• Lead value chain mapping, process improvement, and continuous improvement (kaizen) initiatives across all operational functions
• Build and maintain operational dashboards and predictive analytics covering unit economics, SLA performance, report turnaround times, and capacity planning by state and market
• Partner closely with Product and Engineering to shape tooling and platform capabilities that drive operational leverage
• Communicate operational performance, strategy, and investment needs to the executive team and board with clarity and precision

Requirements

• Proven track record of owning and scaling complex, multi-function operations with full P&L accountability in a high-growth environment
• Deep expertise in at least two of: call center/scheduling operations, revenue cycle management, healthcare delivery operations, or post-scan fulfillment
• Experience deploying AI, automation, and intelligent workflow tooling within operational environments, not just theorizing about it
• Strong command of process improvement methodologies (value stream mapping, systems thinking, kaizen, lean, six sigma) with demonstrated results at scale
• Exceptional workforce management capability, including experience building and managing distributed teams across onshore and offshore BPO operations
• Comfort operating within complex healthcare regulatory frameworks, with practical understanding of compliance requirements in multi-state imaging or provider services environments
• Product-minded orientation with the ability to partner effectively with engineering and product teams to shape operational tooling
• Deeply analytical, with the instinct to ground decisions in unit economics, SLA data, and capacity models rather than intuition alone
• Outstanding communication skills with the range to connect authentically with frontline team members and present with confidence to board-level audiences
• High EQ, high output, and an uncompromising standard of execution
• Healthcare experience is strongly preferred, particularly in imaging or adjacent verticals
• Experience scaling operations across multiple states with varying regulatory and licensing requirements
• A genuine appetite for hard work and the resilience to sustain high performance across a demanding, multi-faceted role

Benefits

• Salary range of $280,000
• $320,000 base, plus performance bonus and equity
• 401k
• Healthcare, Vision and Dental
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by our team, for our team