Manage a high volume of inbound and outbound calls with empathy and professionalism.
Conduct thorough client needs assessments to identify how our services can help.
Convert qualified leads into initial consultations through a consultative, trust-building approach.
Meet or exceed performance goals, including sales conversions and call handling metrics.
Maintain accurate and timely notes in our CRM system.
Work closely with teammates to continuously improve client experience and sales strategy.
Navigate sensitive conversations with cultural awareness, discretion, and compassion.
Go the extra mile to engage customers

Fluent bilingual skills in English and Spanish (native or near-native fluency)
Minimum 3 years of successful sales experience, preferably in service-based industries
Strong customer service background and phone communication skills
Ability to work some evenings/weekends, depending on client demand

Sales and Customer Service Representative

Key skills