YETI is a company dedicated to enhancing outdoor experiences with high-quality gear. They are seeking a Customer Service Representative to provide outstanding service, manage customer inquiries, and build lasting relationships with customers and dealers.
Responsibilities:
- Customer interaction and problem resolution by phone, email, social media, cases, Bazaarvoice, and a variety of general customer requests
- Responsible for placing orders, checking inventory, communicating shipping times and delays, correcting mis-shipments, and creating return authorizations for all direct-to-consumer customers
- Point persons for all Pro Purchase platforms we offer
- Point person for answering all incoming phone calls
- Following procedures established by accounting for all NetSuite transactions
- Advanced understanding of NetSuite and current customer service procedures
- In-depth knowledge of all MYSTERY RANCH legacy and current mission product lines
- Managing backorders and hold orders while communicating accurate shipping details
- Detailed understanding of government purchasing requirements
- Prevent freight forwarding and unauthorized redistribution of all products globally
- Working directly with Operations, Production, Product Development and Sales to exceed customer expectations
- Document customer contact information in appropriate detail at the customer profile level
- Regularly document customer feedback and communicate with the management team
- Potential to travel to tradeshows and sales meetings
- Establish enduring customer relationships
Requirements:
- Greater than 2 years of relevant experience
- An outgoing, welcoming, and energetic personality who enjoys helping others
- Strong familiarity with all MYSTERY RANCH products, their use, and capabilities
- Extremely high attention to detail
- Proficient at multi-tasking
- Computer literacy with ability to learn a variety of computer applications and sales systems
- Excellent communication, time management, and organizational skills both written and verbal