Customer Service Representative

YETI is a company dedicated to enhancing outdoor experiences with high-quality gear. They are seeking a Customer Service Representative to provide outstanding service, manage customer inquiries, and build lasting relationships with customers and dealers.

Responsibilities:

• Customer interaction and problem resolution by phone, email, social media, cases, Bazaarvoice, and a variety of general customer requests
• Responsible for placing orders, checking inventory, communicating shipping times and delays, correcting mis-shipments, and creating return authorizations for all direct-to-consumer customers
• Point persons for all Pro Purchase platforms we offer
• Point person for answering all incoming phone calls
• Following procedures established by accounting for all NetSuite transactions
• Advanced understanding of NetSuite and current customer service procedures
• In-depth knowledge of all MYSTERY RANCH legacy and current mission product lines
• Managing backorders and hold orders while communicating accurate shipping details
• Detailed understanding of government purchasing requirements
• Prevent freight forwarding and unauthorized redistribution of all products globally
• Working directly with Operations, Production, Product Development and Sales to exceed customer expectations
• Document customer contact information in appropriate detail at the customer profile level
• Regularly document customer feedback and communicate with the management team
• Potential to travel to tradeshows and sales meetings
• Establish enduring customer relationships

Requirements:

• Greater than 2 years of relevant experience
• An outgoing, welcoming, and energetic personality who enjoys helping others
• Strong familiarity with all MYSTERY RANCH products, their use, and capabilities
• Extremely high attention to detail
• Proficient at multi-tasking
• Computer literacy with ability to learn a variety of computer applications and sales systems
• Excellent communication, time management, and organizational skills both written and verbal