Administrative and Operations Coordinator (Intern)

Role Overview

• Ensure everything we do is well documented, properly tracked, and accurately measured
• Update and maintain the client database in Airtable (active clients, prospects, partners, interaction history)
• Document ongoing engagements in ClickUp: deliverables, deadlines, owners, statuses
• Compile and analyze hours worked by engagement to assess profitability by client
• Prepare simple dashboards to track agency goals (revenue, utilization rate, profitability)
• Write and update internal procedures (SOPs) for recurring tasks
• Prepare reports and client follow-ups; contribute to improving existing tools

Requirements

• Student in Business Administration/Administrative Techniques or equivalent program
• Comfortable with digital tools (you will learn Airtable, ClickUp, Make.com — an advantage if you already know them)
• Strong organizational skills and attention to detail
• Autonomous, curious, able to manage multiple projects simultaneously
• Good written communication in French (English is an asset)
• Comfortable working in a fast-paced entrepreneurial environment

Benefits

• Hands-on use of a CRM in a real context linked to profitability
• Exposure to and analysis of profitability data
• Project management experience with professional tools (ClickUp, Airtable)
• Writing SOPs and documenting processes
• Holistic view of how a creative agency operates
• Practical tips and tricks for using AI