Communicate clearly and professionally with team members at all levels, offering thoughtful, constructive feedback when needed.
Support Provider Experience initiatives by tracking project deliverables and helping ensure work is completed on schedule.
Represent the Provider and Service Operations team on companywide and cross-functional projects as assigned.
Maintain accurate, organized documentation to support transparency and accountability across projects.
Assist the Planning and Support team by reviewing project plans, completing assigned tasks, monitoring key metrics, and helping resolve day-to-day issues.
Help develop presentations and materials for leadership and project teams.
Participate in implementation activities and share updates on project progress.
Support the creation and maintenance of project plans to help drive successful outcomes.
Collaborate closely with your team and with cross-functional partners to keep work moving smoothly.
Help create and distribute external provider communications following established policies.
Serve as a positive ambassador for new processes and procedures adopted within the Planning and Support team.
Contribute to special projects and take on additional duties as needed.

Bachelor's degree preferred in management, communications, healthcare, business, or a related field (2 years of relevant experience in lieu of a degree)
Strong verbal and written communication abilities
Excellent organization skills and attention to detail
Ability to manage multiple priorities, respond quickly, and think critically
Proficiency in Microsoft Office (Word, Excel, PowerPoint); SharePoint experience a plus
A proactive, problem-solving mindset with the ability to work both independently and collaboratively

Associate Program Manager – Provider Experience

Key skills