Handle customer interactions via phone, email, and chat channels
Provide accurate guidance on products and services using internal knowledge resources
Own issues end-to-end, including follow-up and resolution tracking
Record every interaction and outcome in internal systems
Operate within defined processes, quality standards, and team targets
Support continuous improvement by providing feedback and operational input
Respond to inbound customer requests via phone, email, and chat
Troubleshoot issues, clarify account/order/service questions, and deliver resolutions within agreed timelines
Escalate cases when required and monitor progress until closure
Log interactions, actions taken, and next steps in internal tools
Consistently apply scripts, policies, and workflows to meet quality requirements

German C1 (proficient) — written and spoken
English B2 (upper-intermediate) for internal communication and training
Availability for rotating shifts Monday–Sunday; 5 working days / 2 days off on a rotating schedule
High School Diploma or equivalent
Legal right to work in Greece (EU passport, EU ID card, or valid work permit)
Clear written and verbal communication skills and the ability to document cases accurately
Minimum 6 months customer support experience (preferred)
Experience working with ticketing systems, CRM, or multiple internal systems (preferred)

Relocation package for candidates relocating to Greece: flight covered + 2 weeks hotel + settlement assistance + real estate agency support to find long-term accommodation
Private healthcare benefits
Employee discounts
Free online Greek language courses
Initial training provided

Customer Support Representative, German Speaker

Key skills