Oversees the accurate processing of claims that have been deferred for medical necessity review.
Ensures compliance with nationally recognized standards, and local, state, and federal laws and regulations.
Identifies and implements process improvement opportunities.
Manages the medical review process.
Maintains a well-trained staff.
Develops/implements medical review strategy with the ultimate goal of reducing the error rate.
Ensures timeliness of review, quality of decisions, set productivity levels, and compliance with all nationally recognized standards, and local/state/federal laws and regulations.
Identifies missed standards and implements corrective actions.
Provides comprehensive and accurate feedback to provider community regarding results of medical review and correction action.
Investigates all internal and external inquiries and ensures they are responded to in a timely and accurate manner.
Interfaces with internal and external customers such as appellants/attorneys, congressional offices, and other regulatory bodies as required to build and maintain positive customer relationships.

Bachelors Degree in Nursing
Five years of clinical and utilization review to include two years of supervisory or team lead experience or equivalent military experience in grade E4 or above.
Excellent verbal and written communication, organizational, customer service, analytical or critical thinking, and presentation skills.
Good judgment skills.
Proficient spelling, grammar, punctuation, and basic business math.
Active RN licensure in state hired, OR, active compact multistate RN license as defined by the Nurse Licensure Compact (NLC).

Excellent verbal and written communication, organizational, customer service, analytical or critical thinking, and presentation skills.
Good judgment skills.
Proficient spelling, grammar, punctuation, and basic business math.
Ability to persuade, negotiate or influence, and handle confidential or sensitive information with discretion.

RN Medical Review Manager

Key skills