Business Systems and Operations Manager

Role Overview

• Own and optimise the configuration, governance, and integration of Breadcrumb’s internal business systems across all departments.
• Spend roughly half of your time on HubSpot, with the remainder on other business systems such as Notion, Maxio, Mammoth, Slack, Google Workspace, Rippling, DEEL IT, Jumpcloud, Atlassian, Github.
• Understand and design system architecture
• defining where data should be created, edited, stored, and surfaced across platforms (particularly HubSpot and Maxio).
• Ensure systems communicate effectively, understanding data flows and native integrations (without needing to personally code them).
• Implement and govern a robust, effective change control system for business system configuration changes, ensuring that proper safeguards, approval, and prioritisation frameworks are in place.
• Work with Finance, Commercial and Operations leadership to implement key strategic initiatives across the business.
• Champion practical AI adoption internally
• identifying simple automation opportunities and partnering with internal champions to implement efficiency improvements.
• Support a global team across time zones, operating flexibly outside traditional 9–5 structures when needed.

Requirements

• 3–5 years’ experience in a startup or scale-up progressing through key growth stages
• Proven experience owning HubSpot in a scaling organisation (essential).
• Experience implementing structured system changes in high-growth environments.
• Experience working across global teams and time zones.
• Systems architecture thinking
• clear on where data should live, be edited, and how it should flow across platforms (including finance systems).
• Ability to turn messy, unclear processes into scalable, intuitive workflows that make colleagues’ lives easier.
• Cross-functional process alignment across Sales, CX, Operations and Finance.
• Strong stakeholder partnership and internal influence; able to bring people along the journey.
• Clear communication across entrepreneurial, fast-moving, global teams.
• RevOps or FinOps environments within SaaS scale-ups.
• SaaS integrations (APIs, native integrations, middleware fundamentals).
• CRM best practice and data governance principles.
• Subscription billing and finance workflows (Maxio helpful but not essential).

Benefits

• Impact at scale: Your work will directly support hundreds of thousands of construction workers globally.
• Collaborative culture: Work alongside a talented, supportive team where ideas are valued and your input will truly be sort after. Our team work towards shared goals and celebrate collective success.
• Growth opportunities: As we scale, you’ll grow too — shaping not just our product but also our engineering culture. We have a dedicated growth and development budget for every member of our team and are genuinely invested in setting our teams up for success.
• Flexible, modern environment: We value autonomy, continuous learning, and building for the future. We also have a number of initiatives to promote healthy wellbeing amongst our team including great flexibility options, a wellness spend for each team member, an EAP provider and paid mental health leave.