Manager, Contact Center Operations

Role Overview

• Manages and offers guidance around current contact center operational processes.
• Works with contact center staff with day-to-day oversight and resources for contact center operations.
• Monitors interactions, workflow, and metrics of the contact center.
• Collaborates and oversees senior contact center operations employees to resolve complex issues.
• Reviews performance reports to develop strategic ways to address identified issues.

Requirements

• Requires a Bachelor's degree and 5+ years of related experience.
• 2+ years supervisory experience preferred.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules