Lead and develop Fusion’s Customer Excellence data practice.
Define and evolve service offerings covering commercial data platforms, CRM ecosystems, and customer master data.
Build and mentor a global team of data and CRM consultants.
Lead customer data and CRM transformation programs across global life sciences organizations.
Support initiatives involving Veeva CRM, Veeva Network, customer master data management, and related commercial platforms.
Ensure solutions align with data governance, compliance, and regulatory requirements.
Define target operating models for customer data and commercial platforms.
Design scalable data governance frameworks and master data lifecycle processes.
Align commercial business needs with technology platforms and data architecture.
Manage and coordinate global project teams across multiple client engagements.
Support capability development and recruitment within the Customer Excellence practice.
Coach consultants and promote best practices across delivery teams.
Contribute to client proposals, solution design, and strategic pitches.
Identify opportunities to expand commercial data and customer excellence programs.
Support the growth of Fusion’s Data & Commercial Platforms portfolio.

8–12+ years of experience in data transformation, CRM, or master data management in life sciences.
Strong experience with commercial platforms such as Veeva CRM, Veeva Network, or similar systems.
Solid understanding of customer master data (HCP/HCO), commercial data ecosystems, and affiliate integrations.
Experience defining data governance and master data operating models.
Proven experience leading client engagements and global delivery teams.
Strong stakeholder management skills across business, IT, and data organizations.
Experience working in regulated environments such as pharma, biotech, or animal health.
Excellent communication skills in English; additional languages are a plus.

Access annual training budget for professional development.
Join regular workshops and trainings to strengthen technical and soft skills.
Build the mindset, confidence, and capabilities to grow your career on your terms.
Thrive in a workplace where your individuality is valued, and your voice drives meaningful change.
Receive a competitive salary and benefits package that reflects your impact.
Get rewarded for recommending new hires through our referral program.
Get help with visas, permits, and international assignments.
Enjoy perks tailored to your country of residence.
Work in a diverse, inclusive culture where global teamwork drives success.

Data Lead – Customer Excellence, Commercial Data Platforms

Key skills