Centralised Operations Delivery: Lead and coordinate central operations across the entire Amazon account platform.
Transition Management: Partner with Transition Management and Execution teams to oversee all transition activity.
Project Management: Own the delivery of account‐wide projects, managing plans, milestones, risks, and stakeholders.
Portfolio Management & Change Control: Manage governance for all change activity across the account.
New Business Support: Support the Account Director in identifying, shaping, and winning new business opportunities.
Stakeholder Management: Serve as the operational face of the account, building strong relationships with key Amazon stakeholders.
Reporting & Insight: Deliver high‐quality reporting across projects, transitions, and change activity.
Deputising for the Account Director: Step in for the Account Director as required, representing the account at senior levels.

Proven experience in business operations, programme management, or account operations within a complex, multi‐site environment.
Experience managing transitions, projects, or change portfolios.
Background in real estate, facilities management, or a related operational field (preferred).
Experience working with large, multinational clients; Amazon experience is advantageous.
Demonstrated ability to work with senior stakeholders and influence outcomes.
Degree in Business, Operations, Real Estate, or related field (preferred).
Project management certification (e.g., PRINCE2, PMP, Agile) desirable.
Valid passport and ability to travel across Europe as required.

Business Operations Lead

Key skills