Technical Product Support Engineer
South Korea
Full Time
4 weeks ago
Visa Sponsor
About this role
Role Overview
- Provide technical support for customer escalations and fleet performance
- Act as intermediary between customers and the division
- Support engineering with documentation and telecommunications
- Initiate review of engineering change orders (ECOs)
- Generate system performance data and process analysis
Requirements
- Experience in technical support for customers
- Knowledge of equipment diagnostics, troubleshooting, and repairs
- Familiarity with installation and operation of hardware and software
- Ability to analyze data and generate performance metrics
- Excellent interpersonal skills for building consensus
Benefits
- Supportive work culture
- Health and wellbeing programs
- Personal and professional growth support