Strategy Planning and Insights Manager

Role Overview

• Define EU C&S target revenue, sales, usage targets for up to 30 EU markets
• Develop and maintain advanced analytics and reporting tools to support strategic decision-making
• Leverage data to identify opportunities for growth, efficiency & customer satisfaction enhancements
• Ensure effective development of the C&S strategy and roadmap
• Collaborate with Global HQ in Suwon and local subsidiaries in Europe to execute an aligned EU strategy, securing engagement from all internal stakeholders
• Manage the creation of EU6 aligned delivery plans
• Provide quarterly roadmap updates to ensure prioritization and effective planning
• Oversee the planning & delivery of key proof of concepts / initiatives to enhance services value
• Influence and gain support from HQ for new propositions, partnerships, and features
• Ensure the on-time delivery of ETO and subsidiary roadmap initiatives and the C&S business targets
• Drive consistent governance, action planning, reporting, and effective meeting management with all senior European and local market mobile / services leaders
• Lead the monthly C&S LT meeting to enable appropriate level of planning & alignment on key topics
• Ensure aligned prioritization and effective delivery of key initiatives via weekly & monthly governance
• Accountable for the identification of risk to delivery of all C&S business units and strategic initiatives
• Engage regularly with product owners to resolve issues or plan improvements
• Validate delivery / prioritization EU market decisions with relevant commercial / consumer data
• Maximise breadth & quality of services insight to enhance 'Why Services' data points and customer understanding
• Identify, utilise, and enhance all available data sources to inform and optimize strategy
• Influence senior stakeholders to enhance services reporting (both BAU and big data analysis) and technical capability
• Create tailored business cases to unlock partner integration, services budget, and increased services headcount at subsidiaries
• Provide ad-hoc analysis across each business unit to support critical initiatives
• Ensure robust C&S reporting, analysis, and tracking to subsidiaries' including EU & market presidents
• Foster strong relationships with key stakeholders across the organization to ensure alignment and support for critical initiatives
• Act as the main point of contact for all strategic planning and data insights-related queries, providing expert guidance and support
• Engage senior stakeholders, championing services and aligning them to the C&S strategy
• Create and present content effectively in Mobile Presidents meetings to drive KPI uplift
• Increase services prioritization across EU Mobile presidents and channel leads
• Lead initiatives to innovate and improve services and processes, ensuring the organization stays ahead of industry trends and customer needs
• Implement guidelines in data analytics and strategy to drive continuous improvement throughout the organization
• Develop strategies to enhance the customer experience and drive customer engagement through data-driven insights and innovative solutions
• Work closely with customer service and product teams to ensure customer feedback is integrated into service improvements.

Requirements

• Minimum of 3 years of relevant experience in a large matrix organization driving key metrics
• Bachelor's degree or equivalent experience in business, management, economics, or a related field
• Shown experience engaging with C-level management
• Effective prioritization skills across multiple projects
• Ability to thrive in ambiguity and simplify complex problems to meet consumer needs
• Consistent record of leading and managing complex projects with multiple stakeholders
• Knowledge of the telecommunications or technology industry is a plus
• Strong problem-solving skills and a proactive approach to identifying and addressing business challenges
• Ability to manage change effectively and guide teams through periods of transition
• Strong numerical, written, and verbal communication skills
• Experience working cross-culturally with European and international colleagues.

Benefits

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Pension contribution
• Three volunteering days each year
• Holiday
• 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need