Regional Manager – Field Service

Role Overview

• Leading and developing team members in daily operations of the service centers in support of commercial activities within assigned territory.
• Providing direction and supports development of field service team members and instills passion for the customer and Solventum MSD product offering.
• Improve productivity through benchmarks, training, evaluations, support, KPI’s and completion of reporting as required.
• Engaging in the recruitment and hiring of appropriate team members that fit company culture.
• Organizing and structuring service center operations by staffing, training, developing, evaluating and rewarding service center personnel to ensure high levels of productivity.
• Proactively managing customer relationships and ensuring consistent and reliable field service performance in line with customer expectations across assigned territory.
• Establishing and executing district level communication strategy to ensure team members are aware and informed of key information and updates to policies and procedures.
• Maintaining control and management of Solventum MSD rental asset and supplies inventories in accordance with quality management protocols.
• Overseeing service center fleet vehicle programs and ensuring compliance with internal policies and procedures and external regulatory requirements.
• Maintaining ownership of territory financial results and monitoring profit and loss statements of service center operations.

Requirements

• Bachelor’s degree or higher from an accredited institution AND seven (7) years of service, distribution, or operations experience in a private, public, government or military environment
• OR High School Diploma and eleven (11) of service, distribution, or operations experience in a private, public, government or military environment.
• Current, valid Driver’s License.
• One (1) year multiple location (multi-unit) management experience in a private, public, government or military environment.
• Master’s degree or higher in operations management (completed and verified prior to start) from an accredited institution.
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
• Intermediate proficiency in Microsoft Office products.
• 6-Sigma/Lean Green Belt; Experience in establishing 5S Visual management.

Benefits

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits