Inside Sales Manager

Role Overview

• New Business Acquisition, Revenue Growth & Conversion
• Proactively identify, source, and convert new professional stylist accounts.
• Drive competitor brand conversions using value-based, solution-focused selling.
• Execute high-volume outbound outreach (calls, emails, follow-ups) to build and accelerate a strong pipeline across both brands.
• Re-engage dormant, inactive, and underutilized accounts through strategic outreach and tailored selling approaches.
• Convert inbound and outbound interactions into high-quality sales, education bookings, upsells, cross-sells, and multi-line purchases.
• Leverage CRM data, targeted lists, and marketing/sales tools to maximize conversion results and quota attainment.
• Achieve new account acquisition goals, reactivation KPIs, and competitive conversion targets across all assigned territories.
• Maintain consistent territory penetration by contacting all assigned accounts monthly to uncover opportunities and drive incremental revenue.
• Support vacant territories by taking immediate ownership of all accounts and driving momentum until a full-time rep is assigned.
• Develop small-to-mid tier accounts through education recommendations and strategic product line expansion.
• Meet and exceed monthly, quarterly, and annual goals across revenue, new accounts and conversions.
• Utilize promotions, education calendars, new product launches, and marketing campaigns to drive urgency and close business.
• Maintain detailed CRM notes, pipeline updates, and opportunity stages to ensure accuracy and visibility for cross-functional teams.

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum 3 years of quota-carrying Inside Sales or new business acquisition experience, preferably within beauty, extensions, or stylist-driven industries
• Required to be fluent in French and English
• Demonstrated success in new account development, competitive conversions, and high-volume outreach
• Strong understanding of hair extension categories (Tape, Weft, K-tip) preferred
• Strong cross-functional collaboration skills, particularly with Customer service, Education and Field Sales
• Ability to qualify prospects, build pipelines, tailor pitches, overcome objections, and close deals consistently
• Thrives in a fast-paced, metrics-driven environment with daily outreach targets
• Excellent time management, planning, and prioritization skills
• Proficient in CRM systems; NetSuite and/or Shopify experience is a plus
• Exceptional oral and written communication skills
• Demonstrated ability to maintain confidentiality and handle sensitive information
• Outstanding phone presence and relationship-building skills

Benefits

• Base pay of $89,000 CAD with additional commission opportunities
• 401(k) with company match
• $ for $ up to 4%
• immediately vested
• Vacation/Holiday Leave
• Great Medical/Dental/Vision Insurance
• Life and AD&D Insurance
• Opportunities for growth and advancement
• And so much more!