About this role

Drive AI adoption, value delivery, and renewals for a book of named accounts.
Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
Lead AI workshops to build and deploy workflows that solve specific business problems.
Identify and qualify expansion opportunities within existing accounts.
Co-build customer success plans to help every customer achieve desired objectives.
Partner with AEs on growth strategy while owning customer activation and renewal readiness.
Document and share key findings/learnings with the broader Notion organization.

5+ years of success in your current Customer Success or Account Management role
Experience driving the end-to-end customer journey
from adoption to renewal
Strong discovery skills to uncover customer challenges and connect to tailored solutions
Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
Ability to build Customer Success playbooks and new processes based on learnings
Native level Japanese, business level English.

Mid-Market Customer Success Manager

Key skills