Responsible for the overall delivery of legal and administrative support services
Focus on workload management and distribution, service quality and efficiency
Key support for staff by removing barriers that impede productivity
Balance workloads, scheduling, and identify best practices
First point of contact for all office premise-related matters
Analyze reports for key performance metrics for legal support
Organize and execute the review process for legal and business services staff
Work with HR to recruit and make staffing decisions
Act as point of contact for office premise-related matters
Manage vendor relationships and oversee work performed by vendors
Establish and maintain relationships with key vendors
Participate in managing budgets and provide forecasts

Post-secondary degree or diploma, or equivalent experience
8-10 years of experience managing vendor relationships, preferably in a professional services firm
Experience coordinating a team, overseeing a project, or coaching people is preferred
Proficient in MS Office product suite, as well as experience working in document management and time entry billing systems
Strong interpersonal skills with a proven ability to establish and build trust-based working relationships
Natural ability to establish, lead and be a role model for healthy team dynamics such as supportive collaboration, inclusive communication, joint problem solving, and conflict resolution
Track record of challenging the status quo to make things better, improving ways of working, and delivering service in a more efficient and effective way
Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients
Excellent communication skills (written and oral); ability to interact effectively with individuals at all levels within the organization with tact and diplomacy
Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high-pressure environment
Sound judgment including the ability to deal with confidential information with utmost discretion
Ability to work overtime to meet client demands when required

Office Manager

Key skills