Assistant Dental Office Manager

Role Overview

• Support the Office Manager in overseeing day-to-day administrative operations across 5+ dental practices in Brooklyn and Queens.
• Supervise, train, and support front office staff—including receptionists, schedulers, and billing specialists—to ensure top-tier performance and service.
• Manage patient scheduling systems to maximize provider efficiency and reduce wait times.
• Address patient inquiries and handle escalations or concerns with professionalism and a patient-first mindset.
• Monitor and enforce compliance with HIPAA, OSHA, and internal office policies; implement improvements where needed.
• Assist with hiring, onboarding, and performance evaluations of administrative staff to foster a positive and productive work environment.
• Collaborate with leadership to streamline workflows, improve processes, and enhance the overall patient experience.
• Maintain inventory and office supplies across multiple locations, ensuring organized and efficient front office operations.
• Leverage dental practice management software (such as Dentrix Ascend, Open Dental, or Eaglesoft) for records, reporting, and financial oversight.
• Contribute to marketing and patient outreach initiatives to support practice growth and engagement.

Requirements

• 3–5+ years of experience in a dental office management or senior administrative role.
• Strong knowledge of dental front office operations, including scheduling, insurance verification, and billing.
• Experience with dental practice management systems (Dentrix Ascend, Open Dental, or Eaglesoft preferred).
• Proven leadership in supervising, mentoring, and training administrative staff.
• Ability to manage multiple locations and high-volume patient flow with efficiency and professionalism.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and conflict-resolution skills.
• Thorough understanding of HIPAA, OSHA, and regulatory compliance standards.