Director of Client Strategy

Role Overview

• Serve as the senior strategic lead and relationship owner for key clients, driving measurable growth and long-term partnership success.
• Guide client strategy as a thought partner — not an order taker — and lead with authority in conversations with CEOs, CMOs, and founders.
• Build and execute full-funnel growth plans across acquisition, conversion, and retention.
• Translate insights into actionable strategies that connect media, creative, landing page optimization, and lifecycle marketing.
• Stay ahead of emerging e-commerce and marketing innovations to keep clients on the leading edge of performance.
• Align and influence cross-functional teams across Paid Media, Creative, Web, and CRM to deliver cohesive, full-funnel strategies.
• Navigate complex client dynamics with professionalism and composure, including escalations, challenging asks, and contract discussions.
• Build trust through clear communication, strategic alignment, and accountability.
• Lead business reviews that deliver meaningful insights, performance trends, and forward-looking growth strategies.
• Lead analytics, attribution, and performance measurement to connect marketing outcomes to business goals.
• Own performance insights and reporting frameworks that ensure data drives decision-making and strategic optimization.
• Maintain and refine internal dashboards for tracking creative effectiveness, strategic insights, and campaign performance.
• Develop agency-wide performance reports, highlighting industry trends and growth opportunities.

Requirements

• 5+ years of experience in digital marketing, performance media, or media strategy, ideally within an agency or e-commerce environment.
• Proven ability to lead integrated strategies across paid media channels, creative, and lifecycle marketing.
• Strong analytical mindset with experience in funnel optimization, attribution modeling, and data storytelling.
• Deep understanding of key e-commerce metrics (CAC, LTV, AOV, ROAS) and how they ladder up to business growth.
• Exceptional communicator with the ability to simplify complexity and influence senior stakeholders.
• Skilled at managing high-level client relationships and guiding executive conversations with confidence.
• Experienced in leading cross-functional teams and aligning diverse disciplines toward shared goals.
• Proactive, organized, and adaptable — thrives in a fast-paced, performance-driven environment.
• A true media nerd – passionate about innovation, technology, and staying ahead of digital commerce and marketing trends.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• Inclusive and supportive work environment that values creativity and innovation.
• 401k with match