Key skills
Communication
About this role
Role Overview
- Act as a main contact for communicating and collaborating with assigned accounts
- Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
- Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
- Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
- Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
- Following and performing workflows specific to assigned accounts
- Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
- Providing world-class customer service to patients and clients while ensuring patient privacy.
- Handling high call volumes while maintaining a high level of service and professionalism.
- Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
- Reports to the Director of Operations as necessary.
Requirements
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA and Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
- High School Diploma/GED required.
Benefits
- world class customer service to customers and clients