About this role

Manage and grow relationships with Faros’ top enterprise customers
Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership
Drive customer adoption and ensure customers realize measurable value from the Faros platform
Identify and close expansion opportunities within existing accounts
Develop account plans to expand Faros usage across teams, departments, and business units
Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed
Run executive business reviews and strategic planning sessions with customers
Track account health, renewal timelines, and growth opportunities

5+ years in enterprise account management, customer success, or enterprise sales
Experience managing large enterprise accounts
Proven ability to drive account growth and expansion
Strong executive-level communication and relationship-building skills
Experience working with technical stakeholders such as engineering leaders or platform teams
Ability to navigate complex organizations and multiple stakeholders
Comfortable operating in a fast-moving startup environment

Strategic Account Manager

Key skills