Provide excellent support to customers, from first contact through to ongoing partnership
Deliver engaging on-boarding and training sessions to new customers
Host regular check-ins and review meetings with existing partners
Help identify and resolve issues early—whether that’s spotting trends or discussing outcomes
Work closely with the Head of Partnerships to support growth plans
Contribute to new business development by helping to nurture leads and grow accounts
Respond to customer queries via email, phone or video call in a timely, friendly and helpful way
Keep accurate records, activity logs and dashboards using our CRM
Attend industry events and conferences (around twice a year)
Support and co-host customer webinars
Suggest improvements to how we work and how we support others
Keep informed about sector changes, including Ofqual regulations and best practice
Other duties as required

Experienced working in an EPAO or AO
Confident managing long-term client relationships with a personable and professional approach.
Comfortable delivering training and presenting to small groups online
Proactive and able to manage your own workload across multiple priorities
Curious, solutions-focused and always looking for ways to add value
Highly organised with great attention to detail
A great communicator—both written and verbal
Knowledge of Ofqual regulation and end-point assessment processes (it’d be great if you also have this)
Confidence contributing to strategic conversations or service improvements (it’d be great if you also have this)
Comfortable using platforms like SharePoint, Teams, a CRM platform such as Hubspot/Salesforce or alike (it’d be great if you also have this).

25 days’ holiday plus 8 bank holidays
8 Well being Hours per year — take a breather, go for a walk, enjoy a yoga class, grab a quiet coffee, volunteer, or simply step away for some head space... your choice.
Flexible working, agreed up front – while our standard hours are 9–5, we’re happy to explore a different pattern that works for you and the business, agreed before your start date.
All the tech you need—laptop, monitor, and accessories.

Partnerships & Account Manager

Key skills