Lead the development and implementation of end-point assessment strategies in accordance with industry standards and regulatory requirements (Ofqual, Skills England)
Oversee the delivery of assessments, ensuring they meet quality assurance criteria and organisational policies
Develop and maintain documentation related to assessment procedures, quality assurance protocols, and compliance records
Collaborate with internal teams and external stakeholders to ensure assessments are conducted fairly, accurately, and consistently
Monitor ongoing compliance with relevant legislation, standards, and best practices related to assessments
Provide training and guidance to assessors and staff on quality assurance processes and regulatory requirements
Line manage the quality & compliance department
Oversee the monitoring and management of Centres
Monitor, analyse and interpret data to share insights and identify areas of risk and best practice
Ensure standardisation throughout all business functions
Identify areas for improvement, efficiency and cost savings and implement change
Manage investigations into appeals, complaints and malpractice
Safeguarding: be first point of contact for safeguarding concerns and queries

Proven experience in the apprenticeships sector, preferably from an AO or EPAO
Experience at a senior level in a quality assurance role
Experience within a regulated environment
Experience managing people
Demonstrable knowledge of industry standards related to assessments, compliance, and quality management systems
Exceptional organisational skills with the ability to manage multiple projects simultaneously
Strong communication skills, both written and verbal, with the capacity to train and influence others
Safeguarding and Prevent qualifications are desirable
Ability to work independently whilst collaborating effectively within a team environment

Salary: £45-64k
Remote-first role with built-in flexibility
Monthly co-working days (lunch included!)
25 days’ holiday + 8 bank holidays
8 Wellbeing Hours per year – your time to reset, reflect, or engage in activities that support your wellbeing or personal growth
Flexible working, agreed up front to suit you and the business
All the tech you need: laptop, monitor, accessories

Head of Quality & Compliance

Key skills