Lead day-to-day distribution operations, ensuring projects, orders, and resources are planned, prioritised, and delivered efficiently.
Act as a senior point of contact for clients, managing expectations, providing updates, resolving issues, and maintaining strong relationships.
Oversee and support the distribution team through training, guidance, workflow management, and escalation handling.
Coordinate cross-department collaboration with internal teams and third-party partners to ensure accurate order processing, billing, and timely physical and electronic deliveries.
Manage demand planning, capacity forecasting, and courier logistics to maintain smooth operational flow and cost-effective distribution methods.
Contribute to continuous improvement by evaluating processes, supporting strategic goals, and helping develop the wider distribution function.
Requirements
Previous experience of leading a team at a team lead or manager level (3 years)
Experience with workflows and escalation processes
Strong customer service experience
Experience working on multiple projects with deadlines
Experience in working in a fast-paced environment with ever changing demand
Experience within the film industry or similar
Experience in upselling or promoting services
Benefits
Access to EOT(Employee Ownership Trust) tax-free bonus
25 days' Annual Leave
Enhanced Parental Leave
Enhanced Sick Leave
Retention recognition
extra perks at key milestones: from increased employer pension to private medical care
Birthday or work anniversary day off on us
Cinema perks, including access to premieres and special screenings