Pitch new client programmes, including writing and delivering presentations, managing existing social campaigns, and identifying opportunities to upsell to current clients.
Act as the key liaison between clients and internal teams, working alongside the Account Director to deliver world-class social media programmes.
Help shape and guide client communication campaigns, ensuring objectives are met and expectations are exceeded.
Manage day-to-day social media programmes across both BAU and reactive work streams, delivering high-quality output on time and within budget.
Review all content to ensure it meets client objectives and aligns with the account’s social strategy.
Collaborate with the Strategy team to report on campaign performance, clearly communicating results and actionable insights to client.
Help lead creative and production teams, including managing quarterly shoots, coordinating limited production resources, overseeing post-production timelines, and ensuring the team stays accountable to deliver high-quality work on schedule.

Solid experience working in social media, ideally on the agency side.
Experience working with premium or high-end brands is beneficial, ideally within the tech sector.
Experience onboarding new clients, including setting up ways of working (WoW), establishing processes, and ensuring accounts are fully set up for a smooth and successful start.
Social-first mindset: Experienced in creating and managing campaigns designed specifically for social platforms.
Fast-paced thinker: Comfortable juggling multiple clients, campaigns, and priorities without missing a beat.
Gen Z expertise: Knows how to engage and excite a Gen Z audience, keeping content fresh, relevant, and on-trend.
Client champion: Builds strong relationships, communicates confidently, and keeps clients in the loop.
Team player & leader: Motivates internal teams while collaborating across strategy, creative, and production.
Organised & proactive: Keeps campaigns on track, on time, and on budget, while spotting opportunities to add value.
Cultural awareness: Always up to date on trends, pop culture, and social media innovations.

25 days annual leave
Two weeks work from anywhere
Birthday Day off – an extra day to celebrate your big day
Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
Free breakfast, snacks and drinks in the office.
Private Healthcare cover
Cycle to work scheme
Tech scheme
Coolr weekly socials
Dog friendly office

Senior Account Manager

Key skills