Provide exceptional, professional, yet personal support throughout the entire Customer Success lifecycle, including payments, disputes, and resolutions.
Manage a high volume of customer conversations effectively, contributing positively to overall team capacity and performance.
Respond promptly and professionally to auction comments, supporting buyer and seller confidence throughout live and completed auctions.
Proactively assist customers with vehicle collection, international logistics and cross-border requirements across the UK and Europe.
Handle payments, refunds, fees and financial queries with complete accuracy across multiple currencies and VAT schemes.

Fluent English and French (written and spoken) — essential for supporting cross-border customers and building trust in France.
Proven experience handling complex or sensitive customer cases, including disputes, complaints, or high-value transactions.
Experience in a high-volume, fast-paced customer-facing environment, balancing responsiveness with quality and accuracy.
Strong financial literacy, confidently managing payments, refunds, fees, VAT and multi-currency transactions with absolute precision.
Exceptional attention to detail, particularly when handling sensitive data and financial systems.
Ability to operate across multiple systems simultaneously (CRM, financial tools, auction platforms) without losing accuracy.
Empathy & Customer Focus — consistently delivering solutions with patience, professionalism, and care.
Commercial Mindset — protecting revenue while balancing customer satisfaction and deal completion.
Effective, personal communication — tailoring responses to the individual without sounding templated or robotic.
Proactive ownership — identifying issues early, taking initiative, and resolving problems end-to-end without constant direction.

Customer Success Executive, French Speaking

Key skills