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Credit Controller – FTC at FitFlop | JobVerse
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Credit Controller – FTC
FitFlop
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Credit Controller – FTC
United Kingdom
Contract
4 hours ago
$35,000 - $40,000 GBP
Apply Now
Key skills
Communication
About this role
Role Overview
Proactively contacting customer accounts by email and telephone and ensuring prompt collection of the outstanding debts.
Updating notes from customers and recording all collections actively on our finance system (Navision).
Working with a global customer network and an understanding of cultural variations when dealing with customers in different locations.
Presenting Credit Holds to internal business partners, while suggesting resolution paths.
Recording and reporting queries to the wider business areas for resolution.
Identifying and escalating of any problematic debts to the Credit Control Manager for further action.
Working towards individual and group targets, mutually set with the Credit Control Manager.
Taking phone calls from customers with account queries and to resolve any accounting issues.
Accurately applying customer payments on their account to ensure they are up to date.
Requirements
Solid experience within credit control, with a good understanding of account and credit control processes.
Ideally you’ll have experience working within a retail environment.
You’ll be super-confident on the telephone, happy and comfortable to call customers to ask for and take payment.
Excellent communication skills – this is so important both with our customers and global teams.
Understand the importance of attention to detail within all communication.
You’ll be a ‘whizz’ with Excel and be savvy with other IT and finance systems and software.
A “can-do” positive attitude – happy to help your customer and colleagues when required.
A team player with a good sense of humour.
Benefits
Product Allowance
Hybrid and flexible working hours (3 days per week in the office)
Summer Fridays (6 ½ days in July and August on Fridays)
A day off for your Birthday
25 days holiday + Bank Holidays
Work from anywhere for 2 weeks
WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
Career development allowance ( Personal allowance to use on career development)
Private health care and or dental care (provided by AXA and DenPlan)
Socials organised by Wellbeing and Feel Good group
Apply Now
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