Proactively contacting customer accounts by email and telephone and ensuring prompt collection of the outstanding debts.
Updating notes from customers and recording all collections actively on our finance system (Navision).
Working with a global customer network and an understanding of cultural variations when dealing with customers in different locations.
Presenting Credit Holds to internal business partners, while suggesting resolution paths.
Recording and reporting queries to the wider business areas for resolution.
Identifying and escalating of any problematic debts to the Credit Control Manager for further action.
Working towards individual and group targets, mutually set with the Credit Control Manager.
Taking phone calls from customers with account queries and to resolve any accounting issues.
Accurately applying customer payments on their account to ensure they are up to date.

Solid experience within credit control, with a good understanding of account and credit control processes.
Ideally you’ll have experience working within a retail environment.
You’ll be super-confident on the telephone, happy and comfortable to call customers to ask for and take payment.
Excellent communication skills – this is so important both with our customers and global teams.
Understand the importance of attention to detail within all communication.
You’ll be a ‘whizz’ with Excel and be savvy with other IT and finance systems and software.
A “can-do” positive attitude – happy to help your customer and colleagues when required.
A team player with a good sense of humour.

Credit Controller – FTC

Key skills