Customer Success Manager – Mid-Market

Role Overview

• Manage a portfolio of clients
• Propose a usage-centered approach to drive platform evolution
• Build and maintain trusted relationships with clients
• Assist clients with identifying and resolving issues
• Recommend, lead, and execute action plans with clients for continuous improvement
• Initiate and coordinate interventions by project managers and LumApps product experts
• Work closely with Account Managers to manage renewals
• Collaborate closely with other LumApps teams
• Keep the existing client database up to date

Requirements

• Master’s degree (e.g., business school or equivalent)
• 4–5 years’ experience at a software vendor or SaaS company
• Previous experience managing strategic client accounts
• Fluent in French and English, both spoken and written
• Ability to build and maintain strong relationships with internal teams and partners
• Familiarity with sales cycles in a competitive market

Benefits

• Hybrid work model – 2 days in the office, 3 days remote
• RTT days – approximately 10 additional days off per year
• Meal vouchers (SWILE) + free snacks and coffee
• Parental leave and family support – including a Christmas party for your children
• Health insurance (ALAN) – 60% employer contribution + supplemental insurance (prévoyance) fully covered by the employer
• After-work events, team celebrations, and seasonal activities
• Choice of equipment
• French and English classes, professional development, and access to the company works council (CSE)