Manage a customer portfolio of LumApps Enterprise Customers.
Work with key customer stakeholders to map LumApps solutions to their strategic business objectives.
Create, maintain and reinforce a trustful relationship with existing customers
Grow existing usage of LumApps’ solution by developing a strategic account plan for adoption and growth.
Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers.
Proactively set customer goals in using LumApps and help manage expectations along the journey

5+ Years of Enterprise Customer Success Manager experience
Prior SaaS and B2B Experience
Understanding sales cycles to identify upsell and cross-sell opportunities.
Communicate proactively with customers and with internal teams
Manage reliable reporting on activities and revenue.
Time management : right message at the right time
Motivation to make our customers successful in the usage of our solution to build success-driven growth
Share cultural values of the company
A high level of autonomy in a fast growing environment
Preferred: Experience with Employee Experience, Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo,Interact, Simpplr, etc.)

Enterprise Customer Success Manager

Key skills