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Enterprise Customer Success Manager at LumApps | JobVerse
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Enterprise Customer Success Manager
LumApps
Remote
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Enterprise Customer Success Manager
Texas, United States of America
Full Time
4 hours ago
Apply Now
Key skills
SaaS
Product Management
Time Management
Customer Success
Sales
About this role
Role Overview
Manage a customer portfolio of LumApps Enterprise Customers.
Work with key customer stakeholders to map LumApps solutions to their strategic business objectives.
Create, maintain and reinforce a trustful relationship with existing customers
Grow existing usage of LumApps’ solution by developing a strategic account plan for adoption and growth.
Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers.
Proactively set customer goals in using LumApps and help manage expectations along the journey
Requirements
5+ Years of Enterprise Customer Success Manager experience
Prior SaaS and B2B Experience
Understanding sales cycles to identify upsell and cross-sell opportunities.
Communicate proactively with customers and with internal teams
Manage reliable reporting on activities and revenue.
Time management : right message at the right time
Motivation to make our customers successful in the usage of our solution to build success-driven growth
Share cultural values of the company
A high level of autonomy in a fast growing environment
Preferred: Experience with Employee Experience, Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo,Interact, Simpplr, etc.)
Benefits
Life Insurance (UNUM) – Optional, fully covered by us (100%)
Health Insurance (VITALITY) – Optional, also 100% employer-paid
Pension Plan – We contribute 4% of your base salary + overtime
Family-Friendly Policy – Inclusive maternity & paternity leave
Team Celebrations & Seasonal Events – Because culture matters
Equipment of Your Choice – Set up your workspace your way
Apply Now
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