Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success
Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs
Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation
Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences
Provide training and guidance to clients to help them maximise the benefits of our platform
Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress

3–4 years of experience in account management, customer success, or another client-facing role
Experience in the transportation industry, specifically road transport
Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
Comfortable with upselling and commercial objectives
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships
Excellent problem-solving skills and a proactive, customer-centric mindset
Confident working both independently and collaboratively, managing multiple priorities with ease
Fluent in Dutch, French and English, both spoken and written.

A competitive salary package and benefits
Growth opportunities in a fast-scaling tech company
Flexible working hours and the freedom to use your home office as your base
Being a part of a driven and inclusive team that is transforming the logistics industry

Account Manager, BE

Key skills