Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.
Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.
Provide training and guidance to clients to help them maximise the benefits of our platform.
Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

3–4 years of experience in account management, customer success, or another client-facing role.
Experience in the transportation industry; knowledge of container transport is a strong plus.
Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations.
Comfortable with upselling and commercial objectives.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.
Excellent problem-solving skills and a proactive, customer-centric mindset.
Confident working both independently and collaboratively, managing multiple priorities with ease.
Fluent in Dutch and English, both spoken and written.
Comfortable visiting clients regularly.

A competitive salary package and benefits.
Growth opportunities in a fast-scaling tech company.
Flexible working hours and the freedom to use your home office as your base.
Being a part of a driven and inclusive team that is transforming the logistics industry.

Account Manager

Key skills