Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
Analyse their current way of working, e.g., planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
Act as the main point of contact during implementation
Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
Support pre-sales by analysing potential client needs and providing technical input during demos
Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
Travel regularly across the country to meet customers

An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
Or experience implementing complex SaaS solutions and an interest in logistics operations
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible customer experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
Fluent in French and English (both written and spoken)
A valid driver’s license and access to a car/transportation are needed for customer visits

A competitive salary package
A role with real responsibility, ownership, and impact
The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Customer Onboarding Manager

Key skills