Key skills
SaaS
About this role
Role Overview
- Lead the complete journey of EMEA clients
- Manage initial setup, platform configuration, and training
- Drive user engagement and monitor platform adoption metrics
- Identify upselling and cross-selling opportunities
- Define, document, and iterate EMEA Onboarding and CS processes.
Requirements
- Fluency in English & Portuguese
- Proven experience managing EMEA B2B SaaS clients
- Experience handling Enterprise accounts is highly valued.
- Confident, proactive, and able to challenge clients
- Process-oriented with a builder mentality
- Adaptable for complex and smaller accounts.
Benefits
- Fully Remote