About this role
Role Overview
- Provide exceptional service and advice to clients in order to maximize client satisfaction
- Maintain high retention levels and achieve income targets in support of the overall business strategy
- Support & assist your Line Manager and the team to deliver retention and income targets, service KPIs and meet workflow standards
- Provide on-hand support and coaching to the team ensuring a consistent approach is adopted for process and advice
- Maintain own technical competence with an in depth knowledge of all relevant products, market trends and underwriting guidelines
- Motivate and encourage the team to maximise all business opportunities, promoting insurance reviews wherever possible
Requirements
- Confident and capable of building rapport over the telephone to provide an excellent client experience
- Ability to work in a regulated, compliant and client focused environment
- Organised, resourceful, deadline driven and supportive of the wider team
- Driven to be pro-active to new challenges and positively shape the desired opportunities and outcomes
- Creative and effective in helping to shape the team to focus on service, quality standards and efficiency
- Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
Benefits
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering