Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client.
Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts.
Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses.
Maintain a rolling 12-month renewal forecast for assigned accounts.
Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination.
Monitor account health signals including engagement, usage, responsiveness, and sentiment.
Proactively identify churn risks and work with Customer Success to mitigate them early.
Act as the primary point of contact for assigned accounts.

Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
Comfortable owning outcomes, timelines, and follow-through
Confident communicator with clients and internal stakeholders
Commercially curious and motivated to grow into a senior commercial role
Organised, accountable, and proactive

Account Manager

Key skills