Manage multiple customer projects, ensuring timely, high-quality delivery
Gather comprehensive requirements from customers and draft accurate service estimates
Develop detailed project plans with clear timelines and deliverables
Utilize your technical skills to build prototypes using Fliplet Studio
Identify trends in customer needs to develop tailored solutions
Collaborate with developers to ensure successful app delivery
Escalate customer issues to appropriate internal teams for resolution
Maintain regular communication with customers to provide project updates
Assist customers in defining their goals and success metrics
Establish a clear Onboarding Project Plan with timelines and milestones
Serve as the customer's primary point of contact during project deployment
Demonstrate deep product knowledge and provide tailored recommendations
Schedule and conduct training sessions, guiding new customers through Fliplet’s initial setup
Assess training impact and suggest improvements

2-3+ years of professional experience in a similar role and/or company
SaaS experience is highly beneficial
Exceptional project management and organizational skills
Strong communication and interpersonal skills
Multitasking proficiency
Advanced problem-solving with a proactive customer service mindset
Proficiency in customer relationship management (CRM) tools like HubSpot
Collaborative team player
Technical proficiency in web programming languages (HTML/CSS)
Experience using AI to accelerate the delivery of CS work, code and learning new skills or technologies

20 days annual holiday for full time employees, rising with service, plus 8 bank holidays per year
Annual budget for your professional development
£1,000 annual budget towards your health, wellness & equipment
Fundraising budget to support your charity endeavours
Eligibility for enrolment into our Share options scheme so all employees can be part of the company’s success
Ongoing training and development, and the chance to build a career in a growing company
Great culture: A warm and friendly team, regular socials and company events, both in person and virtual

Customer Success Executive

Key skills