About this role

Manage and nurture 25–30 client accounts across various industries.
Translate technical digital marketing updates into clear, client-friendly communication.
Act as the main point of contact for all client queries, status updates, and feedback.
Ensure project deliverables are met on time by coordinating efficiently with the internal team.
Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.
Proactively report progress, task completions, and updates without needing reminders.
Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams.
Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp.
Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.

Minimum 3 years of experience as an Account Manager, Client Success Manager or related field
Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.
Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.
Fluent in English, oral and written.

Client Success Manager

Key skills